The questions you ask every day
How long does a customer really wait before being served?
How many give up and leave before their turn?
Which counter is busiest, and at what times?
Is the person walking in interested, or just passing by?
What you measure with Kontrol Flow
Wait before service
Mean, median and P95 from the waiting area to the counter, even across different cameras.
Queues and walk-aways
How many people are queuing, and how many leave without being served.
Funnel per counter
Customers served and type of transaction, counter by counter.
Engaged or passing by
Who stays beyond the threshold you set, and who leaves straight away.
Waiting area occupancy
In real time, with an alert when it goes over the limit.
Transactions × traffic
Transactions per store and per counter, side by side with entries.
Tuesday, 5 pm.
Two counters open, the waiting area is filling up. Here's what you see on the dashboard.
- Average wait
- 4′12″
- In the queue right now
- 7 people
- Walk-aways in the last hour
- 3
Illustrative example.
Already in use
Kontrol Flow measures waiting and service every day in a counter-service chain in Sicily.
Related features
Go deeper into the metrics that matter most in your industry.
Queue and wait time
Average, median and P95 wait from waiting area to counter, queue, walk-outs and alerts.
Real-time occupancy
Live counters, average and peak occupancy per area, and alerts when you exceed capacity.
Heatmaps and zones
Movement heatmaps and dwell time by zone: average, median, P95 and engaged customers.
How it works
No new installation. No changes to your infrastructure.
We connect the cameras you already have
Kontrol Flow reads the video streams from the IP cameras already installed in your store.
The analysis happens in the store
An NVIDIA edge device processes the images locally. Video never leaves the store.
You see the numbers
Real-time dashboards, an AI briefing every morning and alerts when something is out of the ordinary.
Privacy
We measure flows, not people.
Only anonymous, aggregated data
Numbers leave the store, not images.
No identification
Demographic data only in aggregate, optional, and enabled only after an assessment with your DPO.
Staff are not counted
Employees are automatically excluded from every number.
In-store processing, EU hosting
Images stay on site; aggregated data is hosted in Europe.
Frequently asked questions
Yes: the same person is tracked anonymously across the store's cameras, so waiting time is measured from the waiting area to the counter.
No. Staff are excluded automatically: we measure customer flows, not people's work.
Yes, by email and in the notification centre, with thresholds you set.
We work with the IP cameras you already have installed. We check compatibility together on the first call.
No. Images are processed on site; only anonymous, aggregated data leaves the store.
AI-powered retail analytics that respects privacy. Transform your store's video feeds into actionable insights.
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